Refund policy
12/03/2025
At Iconic Case Supply, we stand behind the quality of our products. Due to the personalized nature of our cases, we maintain the following return and refund policy:
No Returns or Refunds
We do not accept returns or offer refunds on any orders except in the circumstances outlined below. All sales are final once your order has been placed and processed.
Exceptions
We will provide a replacement or full refund only in the following situations:
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Defective or Damaged Products: If your case arrives broken, damaged, or defective due to manufacturing or shipping issues, we will replace it or issue a full refund at no additional cost to you.
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Non-Delivery Due to Our Fulfillment Error: If your order does not arrive due to an error on our part during the fulfillment process, we will replace your order or provide a full refund.
What We Do NOT Cover
- Orders marked as delivered by the carrier but reported as lost or stolen after delivery
- Damage occurring after delivery
- Change of mind or incorrect product selection by the customer
- Orders with incorrect shipping addresses provided by the customer
How to Report an Issue
If you believe your order qualifies for a replacement or refund under this policy, please contact us within [7/14/30] days of the expected delivery date at iconiccasesupply@gmail.com. Please include:
- Your order number
- Photos of the damaged product (if applicable)
- A description of the issue
We will review your claim and respond within [2-3] business days.
Contact Us
If you have questions about this policy, please reach out to us at iconiccasesupply@gmail.com.